Truweight only collects information that are provided by the users. These information include but are not limited to name, email address, phone number, gender and date of birth. Since Truweight is a health and wellness related company, we also collect information pertaining to health like physical activity, height, body weight, nutritional data, biometric information and sleep-related habits. The given information may be used by Truweight to provide impeccable service to the users.
When users interact with Truweight’s Mobile Application, Truweight automatically receives and records information on the server log. These information include the page requested by the user, IP address and ‘cookie’ information.
‘Cookies’ are identifiers that Truweight transfers to users’ mobile device or computer. This allows us to identify the users’ mobile devices or browsers and help us analyse how and when Truweight’s website and mobile application were visited and by how many people. However, a user can limit this action or change their preferences in mobile or web browser by limiting their device’s acceptance of cookies. In that case, the user will not be able to enjoy the best of services provided by Truweight.
The data that contains user information is only used in an aggregate form and Truweight will not use it in a manner that will identify users individually. This aggregate form may also be shared with Truweight’s partners in order to help them understand how often Truweight’s mobile application is used and based on that enable them to provide optimal online services. However, Truweight will never share aggregate information with our partners in a way that would identify a user individually.
The app does use third party services that may collect information used to identify you.
Cookie information is information that is stored in the users’ hard drive. These information are listed below:
(i) Details or information on particular service, model, brand or product that the user has shown interest in while visiting the website or using the mobile application.
(ii) Last updated date and time of the user.
When a user deletes their cookies, the stored information are removed. To be clear, information perceived as sensitive by Truweight will not be created. This includes religious beliefs and practices, political opinions and affiliations, sexual orientation or physical/mental health condition.
E-mail and other communications
How do we protect visitor/user information?
Truweight strives hard to protect our users’ accounts and personal information that we hold in our records. However, when an unfortunate event like the entry of unauthorised use, software or hardware failure or any such factor happens, personal information provided by the users can be compromised and Truweight cannot guarantee complete security.
Even though encryption technology is effective, security system can be compromised. Truweight cannot guarantee that the information users provide will not be intercepted while being transmitted to us or the security of our database. A user has to share information with our Mobile Application or website at his/her own risk.
Truweight strives to protect the personal information provided by the user. Truweight does not trade, sell or otherwise transfer users’ personally identifiable information to outside parties.
Google advertisements placed on any website are based on Google’s Advertising Principles. These ads are placed in order to provide a positive experience for the users. Truweight uses Google AdSense Advertising on our website.
Truweight has implemented Demographics and Interests reporting and Remarketing with Google AdSense. We use first-party cookies (Google Analytics Cookies) and third-party cookies (DoubleClick Cookies) along with other third-party cookies to collect data regarding ad impressions, user experience and other ad-related services pertaining to our website.